A year on, the retail industry is more mature, calmer, and has gained a clear-eyed confidence about the opportunities that digital embodies for the long term. If the pandemic imperative was to create alternative supply chains and routes to market, and the immediate aftermath was about solidifying that diversity into a cohesive and stable strategy, we’re now seeing retailers ready for a growth phase where we can build not just alternatives, but genuine improvements.
This eBook explores the big social and business trends that were topical at NRF this year. They represent a diverse and exciting set of ideas, from the almost sci-fi prospect of metaverse enablement to essential social responsibility of giving employees equitable careers, and from the efficiency gains of true automation to the ethical upshot of deeplyembedded sustainability.
